Please read carefully the terms and contact us immediately if any information appears to be incorrect or you have any disagreement.
The balance of the villa rental can be paid either in cash on arrival or by bank transfer at least 20 days before the arrival.
The official time of check in to the villa is 15:00 local time. Until this time, the cleaners will be in the villa, preparing it for your arrival. If there is not a departure at the same day, there will be the possibility of an earlier entry. In any case, you should contact us first.
You should vacate the villa before 11:00 local time, as the accommodation must be cleaned and prepared for the next guests. If there is not an arrival later that day, there will be the possibility of a later departure. In this case we will inform you at your arrival time.
Wedding ceremonies and social events are not allowed at the villas.
The total price includes all the features described on our web site www.chania-rentals.com, such as the cleaning service, the pool, the satellite TV, the AC e.t.c. If you have a special request, as a baby-cot or a highchair, please inform us at the time of booking.
Most of the times the owner of the property will be waiting for you at the villa to hand you the keys. In occasion that he will not manage to be there, we will inform you earlier about the way you will get the keys.
You and the members of your party are responsible for the breakage, loss or damage of any item of the property.
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen arrival date or accommodation, we will do our outmost to make these changes but it may not always be possible. Except for a change of name, any changes you make within 16 weeks of your arrival will be treated as a cancellation.
It is unlikely that we will have to make any change to your reservation; occasionally, we may have to make changes both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before your travel. If a significant change or cancellation has to be made to your reservation we will notify you as soon as possible. You may then: a) accept the changed arrangements, b) take an alternative villa to availability, or c) cancel your booking completely, in which case we will refund you all the money paid by you.